Terms & conditions

The beach in front of Royal Kahana changes with the season

Ocean currents along this stretch shift through the year. Through autumn and winter they can carry away a great deal of sand, and it returns gradually over spring and summer. The Summer beach and Winter beach photos on the West Maui page show the same shoreline in both states, so you can see exactly what this means.

In autumn and winter that can leave no direct route from the property down to the sand. There is a public beach access about five minutes' walk away. We would rather say so plainly than have it be a surprise.

The ocean deserves respect

Maui's water is beautiful and genuinely hazardous. It can look calm and still be capable of causing serious injury. Never turn your back on the ocean, and take local advice on conditions before you swim.

Whale watching is seasonal here. If it is part of why you are coming, it is worth checking the season before you book your dates.

Geckos and insects come with the islands

Hawaiʻi is tropical, and insects, geckos and the occasional other visitor are part of the ecosystem rather than a sign that something is wrong. Geckos are considered good luck here — please leave them be.

The HOA runs regular professional pest control. Even so, ants and roaches mostly arrive in cardboard and groceries, and anything left out will attract them. Keeping food put away genuinely helps, and it is the one part of this we need your help with. Encountering them is not grounds for a refund.

We cannot promise quiet neighbours

The HOA sets and enforces the rules, but construction, traffic and other guests are outside our control. We will raise anything we can, and noise is not grounds for a refund.

Things occasionally break

The HOA and our handyman carry out maintenance to keep the building in good order, which can mean short periods of disruption. Appliances are machines, and machines fail without warning. We will get anything fixed as quickly as we can, but a fault or a maintenance visit is not grounds for a refund.

One quirk worth knowing: the lanai slider is stiff. That is the age and the position of the building rather than neglect — we service it, and it still takes a firm push.

Weather and other things none of us control

Storms, wildfires, tsunamis, power cuts and internet outages are outside our control, and we do not refund for them. That is precisely what travel insurance covers, and we would genuinely rather you had it than not.

Which terms apply

These terms supersede any conflicting payment terms shown on FlipKey, Houfy or any other listing site. If you booked through Airbnb or Vrbo, that platform's own terms apply to your reservation.

Deposit and payment

• A 50% deposit is due at the time of booking.
• The balance is due 30 days before arrival and is charged automatically to the card on file.
• We accept Visa, MasterCard and Discover credit or debit cards.
• A card must be kept on file to cover excess cleaning and related costs.

Cancellation

Guest receives 100.00% if cancellation occurs at least 15 days before arrival; No refunds within 15 days of arrival.

Travel insurance is not required, but we strongly encourage it. We apply the cancellation policy as written and cannot make exceptions, whatever the reason — including a positive COVID test or COVID-related concerns within the cancellation window. A link to an insurance provider is sent with your confirmation, or you are free to arrange cover yourself; check the inclusions and exclusions before you buy.

Check-in and check-out

Check-in is from 4:00 PM local time and check-out is 11:00 AM local time. Housekeeping schedules leave us no room for late check-outs or early check-ins, so it is worth keeping in mind when you book flights.

Being in the unit before check-in on arrival day, or after check-out on departure day, is charged at one night's rent plus tax.

No smoking

Hawaiʻi State Law 295, in force since 16 November 2006, prohibits smoking in enclosed and partially enclosed areas open to the public, and our units are covered by it. A smoking violation is charged at $1,000 to the card on file.

Avoiding fraud

Our only email address is info@dreamyvacation.co. We have no offices outside the United States, we do not advertise on Craigslist, and we will never ask for payment by wire transfer or Western Union.

If an offer on one of our rentals reaches you and seems too good to be true, it almost certainly is. Call or text us on (469) 706-9818, or email us, and we will tell you whether it came from us.

If your unit becomes unavailable

We will always try to give you the unit you booked. If circumstances beyond our control make it unavailable, we reserve the right to move you to a comparable one.

If a unit is sold between your booking and your arrival, the new owner may or may not honour the reservation. We will tell you as early as we can and offer any alternative we have. If nothing suits, we refund everything collected to that point in full. We cannot cover costs beyond that, such as change fees or alternative accommodation.

Taxes

Tax rates are set by state and federal agencies and can change without notice.